Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Metropolitan Housing Trust Limited (202009429)

This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.

Metropolitan Housing Trust Limited (202101346)

The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.

Midland Heart Limited (201816955)

The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.

Sanctuary Housing Association (202013441)

The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.

Southwark Council (202014568)

The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.

The Riverside Group Limited (202002928)

The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.

Tower Hamlets Council (202005008)

The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.

Waltham Forest Council (202007804)

The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a missing window following the mutual exchange. The landlord’s response to the resident’s reports of mice infestation, missed bin collections, and ASB.

Cheshire Peaks & Plains Housing Trust (201910162)

The complaint is about:

Metropolitan Thames Valley Housing (202009696)

The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.