All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which service charges have been estimated.
The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week period. The associated complaints handling.
The complaint is about: The landlord’s handling of repairs to a communal waste pipe. The landlord’s response to the resident’s request for compensation following a blockage in a communal waste pipe. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.
The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
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