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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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A2Dominion Housing Group Limited (202226770)

The complaint is about: The landlord’s response to the resident’s reports that he was at risk in his property. The landlord’s response to the resident’s reports of a recurring leak at the property. The landlord’s handling of the resident’s decant, including his request to remain in decant accommodation. The Ombudsman has also considered the landlord’s record keeping.

Accent Housing Limited (202211923)

The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.

Arches Housing Limited (202219344)

The complaint is about the landlord’s handling of the resident’s: Request to buy her home. Reports of a historical leak. Associated complaint.

Birmingham City Council (202318391)

The complaint is about the landlord’s handling of: The resident’s request to replace windows with polycarbonate sheeting. Repairs appointments at the resident’s property. The resident’s complaint. 

Camden Council (202218901)

The resident’s complaint is about: The landlord instructed solicitors in relation to recovering service charges. The landlord’s response to the resident’s reports about staff conduct. The landlord’s complaint handling.

Clarion Housing Association Limited (202228172)

The complaint is about the landlord’s handling of the resident’s reports of poor drainage in the garden. The Ombudsman has also considered the associated record keeping and complaint handling.