All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy.
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
The complaint is about the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to the toilet and rear door. Reports of antisocial behaviour (ASB), specifically noise nuisance.
The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring property. Issues with the ventilation system and noisy pipes.
The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. The associated complaints.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
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