Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202007888)

The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.

Peabody Trust (202108578)

The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.

Tuntum Housing Association Limited (202005850)

The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and harassment. The landlord’s complaint handling.

Wigan Metropolitan Borough Council (202103100)

The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.

Barking and Dagenham Council (202003034)

The complaint is about the: landlord's handling of a toilet blockage from 2019 – 2020. The Ombudsman has also considered the landlord’s complaints handling.

Birmingham City Council (202104637)

The complaint is about the landlord’s handling of:

Hyde Housing Association Limited (202012309)

The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.

Kingston upon Thames Council (202007990)

REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

London & Quadrant Housing Trust (202100123)

The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount of compensation subsequently offered; complaints handling.

Newham Council (202106975)

The complaint is about: The height of trees in a neighbouring garden. The landlord’s response to the resident’s concerns about the above.