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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Hyde Housing Association Limited (202007370)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.

Lambeth Council (202210024)

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

Lewisham Council (202109734)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.

Newlon Housing Trust (202125837)

The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.

Peabody Trust (202120748)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

Sanctuary Housing Association (202200735)

The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.