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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Tower Hamlets Homes (202121277)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.

Tower Hamlets Homes (202126064)

The complaint is about the landlord’s handling of: The resident’s reports of a neighbour’s CCTV installation. The residents reports of ASB by a neighbour. The Complaint handling.

Bristol City Council (202003586)

The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.

Hightown Housing Association Limited (202125333)

  REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]