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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leicester City Council (202013851)

The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct of the operatives carrying out remedial work to the mould on 3 December 2020. The landlord's response to the resident's reports of anti-social behaviour (ASB). The landlord's response to the resident's reports of issues in relation to the communal lifts. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s report in relation to an interrupted water supply.

One Vision Housing Limited (202014747)

The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.

Clarion Housing Association Limited (202004901)

REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Leeds City Council (202016026)

The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal disrepair claim.

GreenSquareAccord Limited (202012871)

The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The resident’s request for a replacement bathroom suite The resident’s request for kitchen alterations.  Its communication with the resident The resident’s concerns related to racial discrimination. The length of time taken for the landlord to offer the resident a property transfer. The associated complaints.

Kingston upon Thames Council (202010080)

The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to retain the single point of contact. Handling of a communal repair.

London & Quadrant Housing Trust (202007908)

The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.