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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (201902535)

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

Peabody Trust 2018 (202013563)

The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.

Stonewater Limited (202118293)

The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.

Wandsworth Council (202122729)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint

Westminster City Council (202125028)

The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.

Westminster City Council (202212282)

This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.