All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the garden since a Highways Notice was issued in July 2020; the related complaint.
The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.
The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). The information provided by the contractors to the resident about the type of windows which were to be installed. The length of time the repairs have been outstanding. The landlord’s handling of the reported leak, the damp patch and smell in the property. The Ombudsman has also considered the landlord handling of the complaint.
The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.
The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.