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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Clarion Housing Association Limited (202231459)

The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen.  Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account.  Concerns about harassment by the landlord. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202313242)

The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.

Notting Hill Genesis (NHG) (202321271)

The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial works. The Ombudsman has also assessed the landlord’s complaint handling.

Southern Housing (202408622)

The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.