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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Housing Solutions (202119634)

The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.

Jigsaw Homes Group Limited (202204058)

The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The resident’s request to install sound-proofing insulation. The landlord’s complaint handling.

Lambeth Council (202014249)

The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour in the back garden and associated staff conduct. Response to the resident’s reports of an insecure fence. Response to the resident’s reports of outstanding repairs at the property.  Complaint handling.

Leeds City Council (202126341)

The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.

LiveWest Homes Limited (202014223)

The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports.

London & Quadrant Housing Trust (202002926)

The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s handling of the subsequent complaint.

Notting Hill Genesis (202105836)

The complaint is about the landlord’s: Response to the resident’s concern’s over the accuracy and transparency of service charge billing. Response to the resident’s request for her rent increase letter regarding the 2022/23 period. Handling of the resident’s complaint. Response to the resident’s concerns that it had overcharged her in regard to her 2019/2020 service charges and the subsequent effect this had on her following years’ service charges.

Optivo (now Southern Housing) (202112884)

The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. Drainage problems at the rear of the property. A tree in a neighbouring garden that overhangs the resident’s property.