Newlon Housing Trust (202004296)
The landlord’s handling of a reoccurring leak from the flat above the resident’s property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (202002474)
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent damage that occurred; advice regarding the resident’s application for consideration of medical grounds for his transfer application; response following missed appointments by its repair operatives; complaints handling.
Paragon Asra Housing Limited (202100556)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing of a tenancy caution.
Peabody South East Limited (201911503)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints handling.
Yorkshire Housing Limited (202011704)
The resident’s complaint is about the level of rent they are being charged.
Barnet Council (202012764)
The landlord’s handling of the resident’s reports of fly infestation at their property.
Cheshire Peaks & Plains Housing Trust (202010792)
The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of ASB reports made against the resident. The landlord’s complaint handling.
Clarion Housing Association Limited (202015290)
The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.
Notting Hill Genesis (201915709)
The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to the resident’s formal complaint.
Salix Homes Limited (202104609)
The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.