Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Complaint Category

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Outcome

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Orders

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A2Dominion Housing Group Limited (202200884)

The complaint was about the landlord’s response to: The resident’s reports about repairs to his balcony, repairs to the waste storage area and communication. The resident’s reports of other cyclical repairs, the guttering, his request for a missing key, concerns following a fire risk assessment, and his request for information including a subject access request (SAR) and information about his service charges. The Ombudsman will consider the landlord’s complaint handling.

Aster Group Limited (202116470)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a management transfer. The residents request for an upgrade to the heating system. The resident’s request for his kitchen and bathroom to be renewed. The resident’s reports of repairs during periods of government lockdown related to the COVID-19 pandemic. The resident’s reports about the condition of his property at the start of his tenancy. The resident’s request for the pipework in his property to be boxed in and for the wall in his kitchen to be re-plastered.

Silva Homes Limited (202224990)

The complaint is about the landlord’s handling of the resident’s queries about service charges.

Birmingham City Council (202204579)

The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and mould.

London Borough of Hackney (202119231)

The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports of damp and mould in the property. Decision not to allow the resident to move into her parent’s three-bedroom property.

Southern Housing (202200062)

The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint.

Thurrock Council (202217533)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property transfer request. Request for reimbursement of damaged personal possessions. Request for a medical banded property transfer. The associated complaint.

Birmingham City Council (202112335)

The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.

GreenSquareAccord Limited (202302675)

This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. The landlord’s complaint handling has also been investigated.

Hackney Council (202212255)

The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom wall and damp and mould. A request for a rent rebate following an alleged overpayment. This investigation has also considered the landlord’s handling of the complaint.