Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Anchor Hanover Group (201910311)

The resident complains about the summer temperature settings of the district heating system.

Clarion Housing Association Limited (201915413)

The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.

Peabody Trust 2018 (202005448)

The landlord’s handling of the resident’s request to re-site the communal bin storage.

Rochdale Boroughwide Housing Limited (202113620)

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).

Doncaster Metropolitan Borough Council (202010560)

The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.

Hammersmith and Fulham Council (202010278)

The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.

Leeds City Council (202006116)

The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.

Leicester City Council (202010537)

The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.

LiveWest Homes Limited (202113187)

The complaint is about the landlord’s handling of a meeting with the resident.

NSAH (Alliance Homes) Limited (202109051)

The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.