All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).
The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) from his neighbour. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The leaseholder complains about the landlord’s response to his concerns about a staff member.