All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete canopy for the block. The landlord’s response to the resident’s request for a breakdown of the cost of the work.
The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of the property.
The complaint is about the landlord’s handling of the resident’s reports of a faulty door and intercom system.
The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
The complaint refers to the landlord’s handling of: The resident’s reports of a blocked drain and his request for compensation. The associated complaint.
The landlord’s handling of the resident’s disrepair reports relating to the bathroom.
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.