All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also investigated the landlord’s communication with the resident, and its handling of the formal complaint.
The landlord’s handling of repairs to the resident’s kitchen following a leak.
The complaint is about the landlord’s handling of the front door repair.
The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler.
The complaint concerns how the landlord handled repairs to the resident’s kitchen.
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at her property.
The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.
The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s request for compensation for her damaged belongings. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.