All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the repair of the resident’s heating and hot water system, and the replacement of a part of his boiler.
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
The complaint is about: The landlord’s handling of the resident’s reports of no hot water and heating and repairs to her storage heaters. The landlord’s handling of the resident’s reports of draughty windows.
The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.
The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.