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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Star Housing (202204097)

The complaint is about the level of compensation offered following the resident’s complaint about repairs.

Camden Council (202125095)

The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. The resident’s associated complaint.

Ipswich Borough Council (202105577)

The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of the associated complaint.

Islington Council (202006900)

The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular from her toilet and shower into the living room. windows in her property. remedy garden drainage issues causing rainwater to enter the property and the shed. her toilet. The landlord’s handling of repairs to: the hallway flooring. cracks in walls. front and rear garden paving. the property’s fences and gate. The landlord’s handling of her request to install a kitchen heater. The landlord’s handling of her reports of mice. The landlord’s handling of her request for her shed to be replaced or made watertight. The landlord’s handling of damp and mould throughout the property. The landlord’s response to her request for her kitchen to be repaired or replaced. The landlord’s handling of the complaint including the level of compensation offered. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities, wellbeing and health.

London Borough of Croydon (202201712)

This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The resident’s request for a designated disabled parking bay. The landlord’s response to the resident’s reports of ASB and noise disturbance by his neighbours. The landlord’s handling of allegations of ASB made against the resident. The landlord’s handling of the resident’s concerns about the suitability of his property.

Notting Hill Genesis (NHG) (202112438)

This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs between mid-February and late November 2021. Handling of related decants. Complaint handling.

Notting Hill Genesis (NHG) (202213047)

The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. Handling of remedial work to the communal hallway following asbestos removal works.

Orbit Group Limited (202210392)

The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the conduct of its operatives. Complaint handling.