All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202007115 Origin Housing Limited 09 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural safety of his property; handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. Formal complaint.
The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. The landlord's handling of concerns regarding the efficiency and cost of the heating system. The landlord's handling of reports of damp and mould. The landlord's handling of the complaint.
The complaint is about the landlords handling of the resident’s reports about: Repair issues at the property, including with windows and ceilings. Damp and mould at the property. The cleaning of the common parts of the building.
The complaint is about: The landlord’s response to the resident’s request for sound proofing. The landlord’s decision not to replace the gas fire. The delays in replacing the resident’s boiler. The landlord’s response to the resident’s reports of water dripping from the overflow pipe. The landlord’s response to the resident’s requests for the exterior walls to be rendered. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
The complaint is about the landlord’s handling of various repairs to the property.