Clarion Housing Association Limited (202316257)
The complaint is about the landlord’s handling of repairs to the resident’s property following the landlord’s attempts to locate the source of a leak.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202331902)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
Jigsaw Homes Group Limited (202322838)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202340261)
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
London Borough of Barking and Dagenham (202311480)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
Longhurst Group Limited (202330082)
This complaint is about the landlord’s handling of: Front door repairs. The associated complaint.
Sanctuary Housing Association (202304669)
The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated damage. His complaint.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Birmingham City Council (202222814)
The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also considered the landlord’s record keeping and complaint handling.