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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Croydon (202331071)

The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.

London Borough of Lambeth (202315909)

The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.

Ongo Homes Limited (202327433)

The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.

Paradigm Housing Group Limited (202305331)

The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports of repairs concerns about asbestos the resident’s request to remove the back garden shed The Ombudsman has also considered the landlord’s complaint handling.

Regenda Limited (202303967)

The complaint is about how the landlord handled the resident’s noise reports. We have also considered the landlord’s complaint handling.