All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a toilet purchased by the resident. The landlord’s painting of the water closet. The behaviour of the landlord’s contractors. The associated complaint handling.
This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.
The complaint is about the landlord’s handling of the resident’s request for repairs.
The complaint is about: The landlord’s handling of reports of damp and mould in the property; The landlord’s handling of reports of asbestos in the garden shed. The Ombudsman has also considered the landlord’s complaint handling and compensation offer.
The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. The landlord’s administration of service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s management of the resident’s rent account.
This complaint is about the landlord’s handling of: repairs to a solid fuel appliance (a log burner) in the property. The landlord’s response to the resident’s reports of outstanding repairs within the property, including: Defective windows and doors. Defective cavity wall insulation. Damp within the property.
This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating and hot water, TV aerial and light fitting at the property she had been decanted to. Response to the resident’s report of a leak at the property she had been decanted to. Handling of the associated complaint.
The complaint relates to: The landlord’s handling of reports of a pest infestation. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Request for service charges to be removed and concerns raised about the level and increase of the service charges. Queries about service charges and estate management. The related complaint.