All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures while handling the resident’s reports of an inadequate water supply at the property; b. the landlord’s response to the resident’s concerns about rent arrears, his assigned tenancy rating and the landlord’s decision to take court action in respect of arrears;
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the boiler.
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.
The complaint refers to the landlord’s handling of: The repair to the resident’s heating and hot water system and its offer of compensation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of:
The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with the resident and her representative; and reports of various repairs in the property, including repairs and mould in the bathroom and problems with the windows and front door.
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.