All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: The resident's reports of a toilet leak, and the subsequent damage to the kitchen. The resident's reports of damp and mould and the associated repairs. The resident's complaint and request for compensation.
This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and her request for a housing transfer. Concerns that the property offered did not meet her housing needs. Concerns about the costs associated with the move. Reports about the condition of the property upon letting. We have also considered the landlord’s handling of the associated complaint in this investigation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate crime.
The complaint is about the landlord’s: Response to the resident’s reports of water ingress. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of leaks in the property. The residents decant and compensation payments. Boiler repairs.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident's management transfer. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports about damp and mould. Reports about a pest infestation. Concerns about the conduct of the landlord’s staff. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s: Handling of the repair of leaks from the property above the resident. Handling of the repair of the resident’s bathroom and hallway ceilings damaged by the leaks.