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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Eastbourne Borough Council (202213599)

The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; response to the resident’s concerns about the conduct of her previous housing officer; response to the resident’s concerns about incorrect information being supplied about the number of bedrooms in her current property; response to the resident’s concerns about the condition of her current property when let; handling of repairs needed in the property; handling of bathroom adaptation needs; response to the resident’s concerns about discrimination. The Ombudsman has also considered the landlord’s complaint handling.

Hackney Council (202234674)

The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request to be permanently re-housed.

Haringey London Borough Council (202120142)

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We have also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202207408)

The complaint is about the landlord’s: Handling of reports of issues with the heating system in the property, including low heat output and excessive electricity costs. Communication and complaints handling.

Lewisham Council (202002376)

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request to be moved, complaints handling.

London & Quadrant Housing Trust (L&Q) (202217396)

This complaint is about the landlord’s: Handling of leaks and water ingress at the property. Response to concerns about the installation of bird spikes at the property. Communication and complaint handling.

Midland Heart Limited (202212631)

The complaint is about: The landlord’s response to the resident’s request for information regarding the Retirement Living Officer job role. The increase to the resident’s service charges. The landlord’s associated complaint handling.

Peabody Trust (202224901)

The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of damp and mould. This report has also considered the landlord’s knowledge and information management as well as its handling of the associated complaint.

Cirencester Housing Limited (202203149)

The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems.  The Ombudsman has also considered the landlord’s complaint handling.