Onward Homes Limited (202216740)
The complaint is about the landlord’s handling of: the resident’s concerns about the quality of the grounds maintenance service and the associated enquiries about her service charges; the complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Origin Housing Limited (202220930)
REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Saffron Housing Trust Limited (202220104)
The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.
Southern Housing Group Limited (202201095)
The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of creaking floorboards. This Service has also investigated the landlord’s complaint handling and the level of compensation offered.
Southern Housing Group Limited (202213909)
The complaint is about: The landlord’s response to the resident’s reports of a leak in his kitchen, repairs, and lack of cooking facilities, heating and hot water. The resident’s reports of discrimination and prejudice in the way the landlord responded to the resident’s reports of Anti-Social Behaviour (ASB) and reports of repairs. The Ombudsman will consider the landlord’s complaint handling.
Southwark Council (202200348)
This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling.
Stonewater Limited (202012420)
This is about the landlord’s: Response to the resident’s report of damp and mould in his new build home. The associated complaint.
Camden Council (202205170)
The complaint is about the landlord’s response to the resident’s: reports of subsidence; request for repairs: to the boiler to the electrics to broken windows reports of anti-social behaviour; request for rehousing; handling of the associated complaint.
First Choice Homes Oldham Limited (202213335)
The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay.
Flagship Housing Group Limited (202004372)
The complaint is about the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and windows; Fencing; Drive/path.