Peabody Trust (202218532)
The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's loft and the renewal of the loft insulation. The resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Places for People Group Limited (202206081)
The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord’s handling of the resident’s complaint. This investigation also considered the landlord’s record keeping.
Stockport Homes Limited (202208908)
The complaint concerns the landlord’s: Handling of repairs. Decision to charge the resident for communal wi-fi. Handling of the resident’s concerns about the concierge service. Handling of reports of a vandalised car in the communal car park. Complaints handling. This report has also considered the landlord’s record keeping.
Stockport Homes Limited (202213837)
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.
Thurrock Council (202202533)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
Vivid Housing Limited (202211330)
The complaint is about the landlord’s handling of the resident’s concerns about the service management charge. The Ombudsman has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202201471)
The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen units. Reponses to the resident’s wife when she made contact on his behalf. The Ombudsman has also considered the landlord’s handling of the complaint.
Watford Community Housing Trust (202211914)
The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.
Waverley Borough Council (202223467)
The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden boundary. The Ombudsman has also investigated the landlord’s complaint handling.
City of Doncaster Council (202205052)
The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to the report of a bee infestation. Handling of the formal complaint about the above matters.