All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the police to investigate the theft.
The complaint is about the landlord's handling of the resident’s:
The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by the previous resident.
The complaint concerns the landlord’s handling of a management transfer.
The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she viewed the property. A rent refund. A reported data protection breach. The complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.
The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and mould from October 2020. a bedroom being uninhabitable and his daughter sleeping in the front room.