Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Torus62 Limited (202310813)

The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.

Hyde Housing Association Limited (202125832)

The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response to the resident’s rent query. Complaint handling.

Hyde Housing Association Limited (202323115)

The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling of outstanding repairs to the property.

London & Quadrant Housing Trust (L&Q) (202317961)

The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202301139)

The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the resident’s request for compensation for damaged items.

Sanctuary Housing Association (202224731)

The complaint is about the landlord’s response to the resident’s repair requests for a shower. This Service has also considered the landlord’s complaint handling.

Teign Housing (202221798)

The complaint is about the landlord’s handling of the resident’s reports about damp and mould.

Beyond Housing Limited (202306387)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202217171)

The complaint is about the landlord’s handling of and response to:

Ongo Homes Limited (202231174)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.