All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. The landlord's handling of the resident's repairs. The conduct of the landlord's operatives.
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two properties.
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.
The complaint is about the landlord’s handling of repairs to a window.
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.
The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.
The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.