Nottingham City Homes (202117035)
The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202100074)
The complaint is about the level of rent at the property.
Spitalfields Housing Association Limited (202008574)
The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.
A2Dominion Housing Group Limited (202004192)
The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.
Clarion Housing Association Limited (202107098)
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Cornwall Housing Limited (202010641)
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
Gateway Housing Association Limited (202105653)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request for compensation for damaged belongings. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202102300)
The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into this matter.
Lambeth Council (202013698)
The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s request for a permanent solution in respect of the drainage. the landlord’s complaint handling.
London & Quadrant Housing Trust (201916247)
The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the return of the resident’s deposit. The landlord’s record keeping and complaint handling.