Wandsworth Council (202004707)
The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202012888)
REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Co-operative Development Society Limited (202117248)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s request for repairs to her windows. The resident’s request for a replacement kitchen.
Derwent Housing Association Limited (202010251)
REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Housing 21 (202116614)
The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.
Birmingham City Council (202106300)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.
bpha Limited (202004542)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
Halton Housing (202105167)
The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues.
Home Group Limited (202114665)
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
London & Quadrant Housing Trust (202017187)
The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath taps and bathroom sink. The landlord’s handling of the complaint. The landlord’s handling of a transfer request. The level of rent and rent increase.