Onward Homes Limited (202128639)
The complaint is about: The landlord's handling of the resident's enquiries regarding damage to a property within the building. The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202128656)
The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.
Peabody Trust (202217713)
The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202233454)
The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The resident’s mutual exchange application. Reports of antisocial behaviour (ASB) made by the resident.
Salix Homes Limited (202227281)
The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. The Ombudsman has also investigated the landlord’s complaint handling.
South Holland District Council (202111751)
The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed the landlord’s record keeping.
South Kesteven District Council (202204512)
The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint.
South Tyneside Council (202207333)
The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports about the conduct of its staff. complaint handling.
Southern Housing (202123352)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays.
Stonewater Limited (202213498)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. The resident’s concerns about staff conduct. The resident’s associated complaint.