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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Honeycomb Group Limited (202304852)

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202337739)

The complaint is about the landlord’s handling of reports of damp and mould. The investigation will also consider the landlord’s handling of the associated complaint.

Luton Borough Council (202220071)

The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.

City of Doncaster Council (202231462)

The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase of a property. Handling of the resident’s reports of antisocial behaviour by a neighbour. Handling of the resident's reports of leaks at the property. Handling of remedial works required at the property. Complaint handling.

South Cambridgeshire District Council (202331000)

The complaint is about the landlord’s response to the resident’s complaint about being served a Notice of Seeking Possession (NOSP) without prior communication, a lack of response from her housing officer regarding repairs, and the behaviour of a staff member.