Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Swan Housing Association Limited (202211196)

The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.

Birmingham City Council (202111745)

The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.

East Riding of Yorkshire Council (202208441)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.

Lambeth Council (202123086)

The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.

Sanctuary Housing Association (202204936)

The leaseholder’s complaint is about the landlord’s response to her concerns about: Communal repairs. Communal service provision. The Ombudsman will also consider the landlord’s complaint handling.

Sovereign Housing Association Limited (202014730)

The complaint is about the landlord’s:

Broxtowe Borough Council (202219034)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had been damaged by the damp and mould. This Service has also considered the associated complaint handling.

Metropolitan Thames Valley Housing (MTV) (202120157)

The complaint is about the landlord's response to the resident’s reports of disrepair in relation to: Front and balcony doors. The lift. The communal window being left open. Lack of heating.

MHS Homes Ltd (202203803)

The resident complains about the landlord’s handling of reports of smoking within the block.

Notting Hill Genesis (NHG) (201906471)

The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of water ingress, and adaptations needed. The resident’s reports of pests in her property. The resident’s reports of issues with her boiler. The resident’s concerns about trees near her property. The resident’s concerns about staff conduct, her request for her housing officer to be changed and communications with her. The resident’s request to be transferred to another property or for a downsize. The associated complaints.