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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Hyde Housing Association Limited (201910658)

  REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

East End Homes Limited (202005303)

The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.

London & Quadrant H T (201909582)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.