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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Nottingham City Homes Limited (202318636)

The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the property at the time it was let to the resident. Associated complaints.

Tower Hamlets Homes (202205782)

The complaint is about: The condition of the property when the resident moved in. The information provided about the property. The landlord's handling of repairs to the property. The landlord’s response to the resident’s request for costs incurred.

Estuary Housing Association Limited (202205214)

The complaint is about: The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps and drainage; Roof leak and ceiling damage; Window; Garage door. The landlord’s complaint handling .  

LiveWest Homes Limited (202216455)

The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the resident’s rehousing concerns.

LiveWest Homes Limited (202120571)

The resident’s complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has also considered the landlord’s complaint handling in this case.

Peabody Trust (202223341)

The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.

Royal Borough of Kensington and Chelsea (202224181)

  REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Clarion Housing Association Limited (202202310)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and windowsill. Reports concerning the communal areas including the solar panels being defective and not good value for money, and concerns about the lifespan of the water tanks and expansion vessels being charged for through service charges. Request to install a gate to the front of the property. Request for a detailed breakdown of service charges over the last 5 years due to the fluctuating level of the charges. Query regarding the level of the service charge in 2020 which was higher than the estimated charges. Request to set up a residents’ committee. The associated complaint and the resident’s request for compensation.