Clarion Housing Association Limited (202102695)
The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202110164)
The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.
Gentoo Group Limited (202101116)
The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price of her energy bills.
London & Quadrant Housing Trust (202017368)
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
London Borough of Hillingdon (202109796)
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
Moat Homes Limited (202108392)
The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.
Thrive Homes Limited (202110185)
The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.
Torus62 Limited (202013222)
The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking issues. The landlord’s handling of ASB reports.
Vivid Housing Limited (202007902)
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Anchor Hanover Group (202002338)
The complaint is about: The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling of reports of staff conduct. The Ombudsman has also considered the landlord’s handling of the complaint.