All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.
The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
The complaint is about the landlords handling of subsidence affecting the resident’s property.
The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response regarding safeguarding and the suitability of the property The landlord’s response to the resident’s reports of anti-social behaviour (ASB)
The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and a boundary dispute. response to the resident’s request for works to the heating and hot water system including for a replacement boiler to be located in the kitchen. response to the resident’s concerns about the windows in one of the bedrooms. response to reports of damp and mould. response to reports of water contamination. attempts to access the property to conduct an electrical installation, condition report. The Service has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
The complaint is about the landlord’s handling of: The resident’s reports of the property condition when it was let. The resident’s reports of sewage in the property and garden. The associated complaint.
The complaint is about the landlord’s: response to reports of defects at the property. Handling of the associated complaint.
The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in the property. The resident has also complained about the impact of damp and mould on her family’s health. We have also considered the landlord’s: complaint handling. record keeping.