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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Welwyn Hatfield Borough Council (202120726)

The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the Regulation of Investigatory Powers Act (RIPA). The landlord’s response to the resident’s report of discrimination against her by its staff. The landlord’s complaint handling.

Southwark Council (202128252)

The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.

Clarion Housing Association Limited (202121055)

The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.

Home Group Limited (202116755)

The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of flats. The Ombudsman has also considered the landlord’s complaint handling.

Housing 21 (202220722)

The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.

London & Quadrant Housing Trust (L&Q) (202114537)

The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water damaged items; Complaints handling.

Royal Borough Of Greenwich (202215160)

The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.