All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. Damp and mould. The bathroom light. The installation of an extractor fan in the kitchen. The Service has also investigated the landlord’s communication and complaint handling including the level of compensation awarded.
The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct.
The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning of tenancy including gaps to back door, removal of rubbish from side of property, replacement of damaged fence panels. Repairs to the bathroom shower, basin tap and door. The subsequent complaint.
The complaint is about the landlord’s handling of the resident’s reports of the following defects in her property: Flooding in the garden. Repairs to the toilet. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of antisocial behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman has also considered the landlord’s complaint handling.