Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Notting Hill Genesis (NHG) (202224187)

This complaint is about the landlord’s handling of the resident’s emergency decant. We have also considered the landlord’s complaint handling.

NSAH (Alliance Homes) Limited (202228891)

This complaint is about the landlord’s handling of the resident’s request for roof repairs.

Golding Homes Limited (202213912)

The complaint is about the landlord’s handling of a staircasing application made by the resident.

London Borough of Hounslow (202216549)

The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.

Peabody Trust (202205908)

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.

Hexagon Housing Association Limited (202215739)

The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be carried out. The Ombudsman has also considered the landlord’s: complaint handling. knowledge and information management.

Hyde Housing Association Limited (202119268)

The complaint is about: The landlord’s handling of external and internal repairs to the resident’s property. The landlord’s handling of the associated complaints.

Southwark Council (202218329)

The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb paint to be installed on the gas pipe outside the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Together Housing Association Limited (202211953)

The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct. Handling of the formal complaint.

Harrison Housing (202202677)

The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.