London & Quadrant Housing Trust (L&Q) (202216912)
The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has decided to consider the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202201533)
The complaint is about the landlord’s handling of: Reports of anti social behaviour (ASB). Repairs to the bathroom, including concerns about damp and mould. An electrical inspection and related repairs in the property. Reports of incorrect information on the annual gas safety certificate. The resident’s complaint. The landlord’s record keeping has also been investigated.
London & Quadrant Housing Trust (L&Q) (202204170)
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202224187)
This complaint is about the landlord’s handling of the resident’s emergency decant. We have also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202228891)
This complaint is about the landlord’s handling of the resident’s request for roof repairs.
Golding Homes Limited (202213912)
The complaint is about the landlord’s handling of a staircasing application made by the resident.
London Borough of Hounslow (202216549)
The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202205908)
The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.
Hexagon Housing Association Limited (202215739)
The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be carried out. The Ombudsman has also considered the landlord’s: complaint handling. knowledge and information management.
Hyde Housing Association Limited (202119268)
The complaint is about: The landlord’s handling of external and internal repairs to the resident’s property. The landlord’s handling of the associated complaints.