One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Orbit Group Limited (202213948)
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
Southern Housing Group Limited (202232714)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Hyde Housing Association Limited (202223127)
The complaint relates to the landlord’s response to the resident’s complaint about her boiler replacement, subsequent repair issues, and the conduct of staff and contractors.
Islington Council (202306224)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
Lambeth Council (202320751)
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202231216)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home, including a mould damaged shower stand and shower head. A faulty heating and hot water system. Faulty bedroom door handles. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202223509)
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202221373)
The complaint is about: The landlord’s handling and response to the resident’s reports of antisocial behaviour (ASB) about a neighbour. The landlord’s complaint handling.
Platform Housing Group Limited (202305172)
This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block and the time taken for repairs to be completed. The resident’s concerns about the impact the lift outages were having on him given his vulnerabilities. This complaint is also about the landlord's handling of the associated complaint.