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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lambeth Council (202306177)

This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202221177)

The complaint is about the landlord’s handling of the resident’s reports of several repair issues including the windows, garage door, fence, and boiler. The landlord’s handling of the complaint has also been considered.

London & Quadrant Housing Trust (L&Q) (202301941)

The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of delays in repairing a gate. Associated formal complaint.

Notting Hill Genesis (NHG) (202204365)

The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving around the front entrance. Repainting the front door. Garden maintenance and hedge planting. Nesting pigeons and installing a deterrent. Roof repairs following storm damage. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Notting Hill Genesis (NHG) (202320229)

The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required repairs in the property’s kitchen.

Watford Community Housing Trust (202202141)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.