All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.
The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.
The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. Response to the resident’s reports of rising damp. Communication with the resident regarding its responsibility for repairs and maintenance.
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a neighbouring property request to be rehoused
The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s sale of a shared-ownership property. The landlord’s handling of repairs, including its level of communication. The landlord’s handling of the resident’s decant from the property. The landlord’s decision to charge the resident rent and service charges. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of:
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.