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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Karibu Community Homes Limited (202307991)

The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and associated documents, including information about the electricity production from solar panels. Report of water ingress from a balcony leak. Report of snagging repairs required to the metal lift plate and carpet. Request for the Wi-Fi provider to be changed. Request for the management agent to be replaced. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202340018)

The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s record keeping and complaint handling.

Metropolitan Thames Valley Housing (MTV) (202305913)

The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing damp. Reports of graffiti on the glass in the communal area. Reports of damage to the building and boundary fence. A request for an update on the communal maintenance programme. The Service has also considered the landlord’s handling of the resident’s complaint.

One Housing Group Limited (202320330)

The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. The Ombudsman has also considered the landlord’s complaint handling.

The Pioneer Housing and Community Group Limited (202220844)

The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has requested for: Replacing two doors. Repairing a hole in the hallway door. Clearing the garden and house. Court costs. The landlord’s decision to start legal proceedings. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202309093)

The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.