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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (202105452)

The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her husband to the tenancy agreement. Alleged outstanding repair issues, specifically the water ingress from the above property, works to the kitchen / kitchen cabinets, and the damp and mould in her property. Request to be granted a direct offer for a new home. The resident also complained about the landlord’s handling of her complaint.

Peabody Trust (202121739)

The complaint about the landlord’s handling of a boiler replacement and the resident’s reports of no hot water.

Peabody Trust 2018 (202002546)

This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.

Vivid Housing Limited (202114858)

The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.