All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord's response to reports of noise nuisance and antisocial behaviour (ASB). The landlord's response to reports of harassment and concerns about the conduct of staff members. The landlord's handling of the resident’s reports of repairs to the property, specifically: A repair to her washing machine. Damp and mould.
The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint.
The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in and around his block. Response to your reports of anti-social behaviour (ASB).
The complaint is about: The landlord’s handling of fire safety works to the exterior façade of the block, in particular its communication and the provision of the EWS1 form. The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the complaint.
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the landlord’s: Response to the resident’s vulnerabilities, health and welfare concerns; Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of repairs to the floor and foundations.
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s survey following his request to staircase.