Birmingham City Council (202015613)
The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Mid Suffolk District Council (201911656)
The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of reports that contractors damaged the resident’s possessions. The landlord’s handling of the reports about the conduct of contractors at the property, including concerns over adherence to Covid-19 rules, operatives mocking a disabled person, and smoking and eating whilst at the new property.
Optivo (202010971)
The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response to the resident’s reports of issues with the bathroom at the property. Complaints handling.
Paradigm Housing Group Limited (202017400)
The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling.
Peabody Trust 2018 (202006390)
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
Rotherham Metropolitan Borough Council (202008393)
The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to the resident’s boiler. Repairs to the resident’s kitchen. Repairs to the resident’s door and the landlord’s decision not to raise a complaint about the issue. Rent arrears on the resident’s accounts.
Sanctuary Housing Association (201914140)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.
Abri Group Limited (202012122)
The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom leak.
Metropolitan Housing Trust Limited (202014439)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.