Abri Group Limited (202229695)
The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202222531)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
East Riding of Yorkshire Council (202207866)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour (ASB). Reports around its staffs conduct. The suitability of the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Barking and Dagenham (202208581)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication with the resident.
Metropolitan Thames Valley Housing (MTV) (202214598)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a privately owned property.
Sovereign Network Homes (202224354)
The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202221305)
The complaint is about the landlord’s handling of the resident’s application to acquire her property.
North Kesteven District Council (202225117)
The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.
Places for People Group Limited (202219419)
This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202001172)
The complaint is about the landlord's response to the resident’s reports of repairs to: The front door. The bath and pipework. The intercom. The Service has also considered the landlord’s complaint handling.