Bolton at Home Limited (202225369)
The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Camden Council (202303779)
The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202222341)
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202207035)
This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor communal grounds maintenance; the resident’s rehousing request; the associated complaint.
Watford Community Housing Trust (202301550)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch area.
Welwyn Hatfield Borough Council (202218216)
The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers the landlord’s: Communication with the resident. Record keeping.
Hammersmith and Fulham Council (202225426)
The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202122064)
This complaint is about: The landlord’s decision not to respond to the resident’s concerns about disrepair to her property through its complaints policy. Delays in the landlord providing the resident with its responses to her complaint.
North West Leicestershire District Council (202205460)
The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.
Origin Housing Limited (202208035)
The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling.