All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; the resident’s concern about the condition of communal areas within his block.
The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent decision to cap the fire. Response to report of a gas leak on 20 December 2020. Complaint handling.
The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s reports of a leak at the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue.
The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s reports of a leak coming through his bedroom window.
The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and the condensation pipe from the boiler; the installation of a new kitchen at her property, including: measurements for an integrated washing machine; damage caused to the resident’s washing machine; additional works required due to missing parts; additional works required to correct unsafe electrical installations; the disposal of debris. The Ombudsman has also identified concerns about the landlord’s complaints handling which has been included as part of this investigation.
The complaint is about the landlord’s decision to charge rent for the property up until August 2020.
The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the rent and service charge account. complaint handling.
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.