Sovereign Network Group (202437640)
The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stonewater Limited (202323135)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202318844)
The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to his washing machine. The Ombudsman has also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202302975)
The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint.
Westminster Community Homes Limited (202416446)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. Request to be rehoused. We have also assessed the landlord’s complaint handling.
Clarion Housing Association Limited (202437909)
The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling.
Cobalt Housing Limited (202113543)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked at the landlord’s complaint handling.
Cotman Housing Association Limited (202405270)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a transfer. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Exeter City Council (202426715)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.
Hexagon Housing Association Limited (202427054)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.