Shepherds Bush Housing Association Limited (202213064)
The complaint is about the landlord’s: Response to the resident’s concerns about fire safety including repairs to the door and windows. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (202320450)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202305649)
The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal loft hatch repairs; associated complaint.
Warwick District Council (202226965)
The complaint is about the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint handling.
Yorkshire Housing Limited (202315130)
The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.
Birmingham City Council (202203547)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.
Clarion Housing Association Limited (202314062)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Folkestone & Hythe District Council (202327295)
The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.