All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs to the video intercom entry system in the resident’s building. Handling of the associated complaint. The Ombudsman has also considered the landlord’s information management in respect of this complaint.
The complaint is about: The landlord’s handling of the resident’s reports of sinkage in her rear garden. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of replacement flooring in the resident’s property following a flood. This Service has also investigated the landlord’s: Complaint handling. Record keeping.
The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports of water ingress into his property. The landlords response to the residents concerns regarding staff conduct. This service has also considered the landlords complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.