Shepherds Bush Housing Association Limited (202225383)
The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202217797)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy supply. The associated complaint.
Southern Housing Group Limited (202307715)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202233448)
The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord’s complaint handling.
Chelmer Housing Partnership Limited (202218904)
The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of noise and anti-social behaviour (ASB) in the communal area. report of a leaking pipe.
London Borough of Ealing (202210408)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202229406)
The complaint is about the landlord's handling of: The resident’s concerns regarding the balcony in the property above. Repairs to resolve damp and mould in the property and its offer of a permanent decant. The resident’s concerns about staff conduct.
Sovereign Network Homes (202209696)
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
Town and Country Housing (202006640)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in the bathroom. Decant while works were completed and its decision to terminate the temporary accommodation. Request for additional funds. Reports of gutter repairs and damp on the external wall. Reports of pigeons nesting. Associated formal complaint.
Birmingham City Council (202212344)
The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.