All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request for repairs to the kitchen ceiling. The landlord’s communication and record keeping. The landlord’s handling of the resident’s complaint about various disrepair issues in the property.
The complaint is about: The landlord’s handling of the resident’s reports of a damage front entrance door and frame. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.
The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.
The complaint is about; The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s response to the resident’s concerns about staff conduct.
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.