All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s handling of the resident’s request for a refund of costs to run temporary heaters. The landlord’s handling of repairs to the garage door. The landlord’s handling of repairs to the bedroom ceiling in a previous property. The landlord’s handling of reimbursement for window fittings. The landlords handling of his reports that it ‘blocked’ the resident’s emails and recalled emails it sent to him. The landlord’s handling of the resident’s report that it discriminated against him. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s request for repairs to the kitchen ceiling. The landlord’s communication and record keeping. The landlord’s handling of the resident’s complaint about various disrepair issues in the property.
The complaint is about: The landlord’s handling of the resident’s reports of a damage front entrance door and frame. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.
The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.
The complaint is about; The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s response to the resident’s concerns about staff conduct.
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.