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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202214856)

The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a bathroom and kitchen installation. The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of his vulnerabilities. The landlord’s response to the resident’s reports of the landlord’s contractor’s conduct and mask wearing. The Ombudsman will also consider the landlord’s complaint handling. The Ombudsman will also consider the landlord’s record keeping.

London Borough of Ealing (202209234)

The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling of the resident’s complaint. The residents request to be compensated for financial loss. This service has also considered the landlord’s record keeping.

London Borough of Hackney (202126095)

The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling of a subject data access request. The local housing authority’s response to a court order concerning rehousing, following a suitability review. The landlord’s handling of the resident’s reports about antisocial behaviour (ASB) and harassment. The landlord’s response to the resident’s reports about the conduct of a member of its staff. The Ombudsman has also considered the landlord’s record keeping.

London Borough of Hackney (202229637)

The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her property. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.

Orbit Group Limited (202214098)

The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s requests for certified accounts; Response to the resident’s request for permission to complete home improvements; Complaint handling.

Paragon Asra Housing Limited (202210685)

REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Paragon Asra Housing Limited (202229230)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of a draught in her living room. This Service has also considered the associated complaint handling.

Peabody Trust (202205548)

The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response to the resident’s reports of defects/repairs in the property. The landlord’s handling of replacement keys. The landlord’s handling of the resident’s complaint.