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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202227864)

The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block. Building waste left by residents in the external communal areas and pathways.

Lewisham Council (202337128)

The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.

NSAH (Alliance Homes) Limited (202224581)

The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge and information management.

Richmond Housing Partnership Limited (202225742)

The complaint is about: The landlord’s handling of the resident’s reports of plastering required in her home. The landlord’s handling of the resident’s reports of repairs required to her front entrance door.

Sovereign Network Homes (202303563)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the landlord’s record keeping.

Hammersmith and Fulham Council (202303713)

The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation services. The associated complaint.