All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, drug use and noise. Reports of communal repairs. Reports of pets being kept in the block. Management transfer request. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s complaint about the delay in progressing repairs to the property following a flood and its related communication.
This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling of adaptations and repairs that were approved in 2016; The landlord’s response to the resident’s historical reports of antisocial behaviour (ASB) and estate management issues. The landlord’s response to the resident’s concerns about his vulnerabilities and the landlord’s failure to implement reasonable adjustments. The landlord’s response to the resident’s report of a drainage issue. The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s response to reports of damp and mould in the property. The landlord’s handling of repairs in the property. The landlord’s handling of reports of pest infestations in the property. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.