Lambeth Council (202220999)
The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling of the residents complaint including the compensation offered.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202125237)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request for a priority transfer. Complaints handling.
Stevenage Borough Council (202210496)
The complaint is about the landlord’s handling of the resident’s reports of a leak which caused damp and mould in her property. The Ombudsman has also considered the associated complaint handling.
Wealden District Council (202216732)
The complaint is about the landlord’s handling of a repair to the resident’s heat pump.
West Kent Housing Association (202222048)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and related charges.
Islington and Shoreditch Housing Association Limited (202205666)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
London & Quadrant Housing Trust (L&Q) (202229881)
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
Peabody Trust (202205032)
The complaint is the landlord breached the lease in its handling of the resident’s application to purchase additional shares of the property.
Optivo (now Southern Housing) (202229428)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also considered the landlord’s record keeping.