All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to the residents concerns over the fire safety of her property. The landlords handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports of repairs required to kitchen door where mice entered property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical cleaning products in the communal areas outside her home. To be notified when communal works are to be completed, including gardening, window cleaning, and repairs. To be informed on what pest control measures the landlord was using and for it to stop using these measures, as she feels it is cruel and potentially harmful. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and mould. The Ombudsman has also investigated the landlord’s complaint handling and communication with the resident.
The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns and repair issues raised at the beginning of the tenancy. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint.
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.
The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated complaint.