Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Crawley Borough Council (202113941)

The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.

Rotherham Metropolitan Borough Council (202100671)

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

Cross Keys Homes Limited (202103985)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

London & Quadrant Housing Trust (202112089)

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

Habinteg Housing Association Limited (202112314)

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.

Leeds City Council (202110536)

The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.

London & Quadrant Housing Trust (202101154)

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

Network Homes Limited (202106729)

The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.

Southwark Council (202101685)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.

Bolsover District Council (202006688)

This complaint is about the: