Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Hammersmith and Fulham Council (202222877)

The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.

Islington Council (202226162)

This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.

Leeds City Council (202232275)

The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.

London & Quadrant Housing Trust (L&Q) (202124516)

The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated complaint.

London & Quadrant Housing Trust (L&Q) (202223738)

This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to the resident’s reports of boiler and sink repairs. Complaint handling. The Ombudsman also considered the landlord’s record keeping.

London Borough of Hackney (202226830)

The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.

London Borough of Hackney (202232201)

The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.

Metropolitan Thames Valley Housing (MTV) (202216818)

The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202232555)

The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has also considered the landlords complaint handling and record keeping.

MHS Homes Ltd (202208094)

The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and financial impact of this. Response to the resident's reports that he did not have to pay service charges until defects were resolved. Response to a request to buy back the property. Handling of reports of an issue relating to pet ownership. Handling of the complaint.