Sovereign Network Homes (202228752)
The complaint is about: The landlord’s handling of the resident’s application, on behalf of her son, for its next generation scheme. The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202208543)
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The Industrial Dwellings Society (1885) Limited (202203050)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The Riverside Group Limited (202229875)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s handling of provision of temporary accommodation while repairs were carried out, including the behaviour of specific housing officers. The landlord’s handling of a request to offer suitable alternative accommodation to the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202232756)
The resident’s complaint is about: The landlord’s response to various repairs she had requested it complete to: The windows to the property; The gutters to the building; Cracked brickwork and damaged lintel to the external wall; Uneven and damaged flooring in her property; Remedy the excessive cold in her property; Remedy the damp and mould in her home; The landlord’s handling of a suspected fire hydrant leak; The landlord’s handling of the associated complaint and compensation.
Wandsworth Council (202206989)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring properties.
Wolverhampton City Council (202221465)
The complaint is about the landlord’s: Response to the resident’s request for leaseholder forum meetings to be reinstated. Delay in providing copies of building insurance policy and painting contract. Delay in providing contact details for tenant board members. Complaint handling.
Bristol City Council (202209171)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
Charnwood Borough Council (202208480)
This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated complaint. An emergency request for repair following a water leak on 17 January 2022.
Clarion Housing Association Limited (202207527)
This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.