Westminster City Council (202106105)
The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Bolton at Home Limited (202008152)
The complaint is about: The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of anti-social behaviour from his neighbour. The related complaint handling.
Hammersmith and Fulham Council (202100502)
The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Croydon (202010302)
The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The impact on the resident’s health and wellbeing. Damaged belongings.
London Borough of Croydon (202017495)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s outstanding bathroom repairs. The landlord’s handling of the resident’s request to be moved following an assault experienced. The landlord’s handling of the resident’s request for it to consider her medical circumstances for a property transfer. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (202103667)
The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
One Housing Group Limited (202116988)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the property. The associated complaint.
Peabody Trust (202108708)
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
Peabody Trust (202108866)
The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.